Frequently Asked Questions 常见问题解答

We provide four main categories of services: (1) Professional website design for dental clinics, TCM practices, health supplement stores, and all types of medical facilities; (2) AI-powered digital marketing including Google Ads, SEO, social media advertising, content creation, and influencer marketing; (3) Custom software development including appointment systems, patient management software, and AI insurance form filling solutions; (4) AI medical equipment distribution with multilingual development, US market consulting, and installation support.

我们提供四大类服务：(1) 专业网站设计，包括牙医诊所、中医诊所、保健品商店及各类医疗机构；(2) AI智能数字营销，包括谷歌广告、SEO、社交媒体广告、内容创作和网红营销；(3) 定制软件开发，包括预约系统、病人管理软件和AI保险单填写解决方案；(4) AI医疗设备代理销售，提供多语言开发、美国市场咨询和安装支持。

While we are based in New York City and have extensive experience serving the NYC market, we work with medical clinics throughout the United States. Our services are delivered remotely for most projects, with in-person consultations and installations available for NYC-area clients. We also provide virtual consultations for clients in other states.

虽然我们总部位于纽约市并在纽约市场拥有丰富经验，但我们为全美的医疗诊所提供服务。大多数项目可以远程交付，纽约地区客户可享受现场咨询和安装服务。我们也为其他州的客户提供虚拟咨询。

Yes! We provide full bilingual support in English and Chinese (Mandarin and Cantonese) for all our services. This includes project consultations, customer service, technical support, website content, and marketing materials. Our team understands the cultural nuances of serving diverse patient populations and can help you reach both English-speaking and Chinese-speaking communities.

是的！我们所有服务都提供英语和中文（普通话和粤语）的全双语支持。这包括项目咨询、客户服务、技术支持、网站内容和营销材料。我们的团队理解服务多元化患者群体的文化细微差别，可以帮助您触达英语和华语社区。

A standard clinic website typically takes 4-6 weeks from initial consultation to launch. This includes discovery and planning (1 week), design mockups and revisions (1-2 weeks), development and content creation (2-3 weeks), and testing and launch (1 week). More complex websites with custom features like appointment booking systems or patient portals may take 8-12 weeks. Rush services are available for an additional fee.

标准诊所网站通常从初步咨询到上线需要4-6周。这包括发现和规划（1周）、设计稿和修订（1-2周）、开发和内容创作（2-3周）、测试和上线（1周）。具有自定义功能（如预约系统或患者门户）的更复杂网站可能需要8-12周。可加急服务但需额外费用。

Absolutely! All our websites are built with mobile-first responsive design, ensuring they look perfect and function flawlessly on smartphones, tablets, and desktop computers. With over 70% of patients searching for healthcare providers on mobile devices, mobile optimization is not optional—it's essential. We test on multiple devices and screen sizes before launch.

当然！我们所有网站都采用移动优先的响应式设计，确保在智能手机、平板电脑和台式电脑上完美呈现和流畅运行。超过70%的患者使用移动设备搜索医疗服务提供者，移动优化不是可选项，而是必需品。我们在上线前会在多种设备和屏幕尺寸上测试。

Yes! We build websites with user-friendly content management systems (CMS) that allow you to easily update text, images, services, team members, and blog posts without any technical knowledge. We provide comprehensive training and video tutorials to help you manage your website. For clients who prefer not to manage content themselves, we offer affordable monthly maintenance packages.

是的！我们构建的网站配备用户友好的内容管理系统（CMS），让您无需任何技术知识就能轻松更新文本、图片、服务、团队成员和博客文章。我们提供全面的培训和视频教程帮助您管理网站。对于不想自己管理内容的客户，我们提供实惠的月度维护套餐。

Yes! Basic on-page SEO optimization is included in all our website design packages. This includes optimized meta tags, header tags, image alt text, schema markup, fast loading speeds, mobile optimization, and clean code structure. For more comprehensive SEO services including ongoing optimization, local SEO, content marketing, and link building, we offer separate SEO packages.

是的！所有网站设计套餐都包含基础的页面SEO优化。这包括优化的meta标签、标题标签、图片alt文本、结构化数据、快速加载速度、移动优化和简洁代码结构。对于更全面的SEO服务，包括持续优化、本地SEO、内容营销和链接建设，我们提供单独的SEO套餐。

Marketing budgets vary based on your goals, location, competition, and specialty. As a general guideline, clinics typically invest $2,000-$5,000 per month for comprehensive digital marketing including Google Ads, SEO, and social media. Smaller practices might start with $1,000-$1,500 per month focusing on one or two channels. We recommend viewing marketing as an investment with measurable ROI. During our consultation, we'll help you determine an appropriate budget based on your patient acquisition goals and expected return.

营销预算因您的目标、地点、竞争和专业领域而异。作为一般指导，诊所通常每月投资$2,000-$5,000用于包括谷歌广告、SEO和社交媒体的全面数字营销。小型诊所可能从每月$1,000-$1,500开始，专注于一两个渠道。我们建议将营销视为可衡量ROI的投资。在咨询期间，我们将根据您的患者获取目标和预期回报帮助您确定合适的预算。

Results vary based on your specialty, location, budget, and competition, but our clients typically see significant improvements within 3-6 months. Common outcomes include: 50-200% increase in website traffic, 30-100% more appointment requests, improved Google search rankings (first page for key terms), higher patient quality and engagement, and positive ROI (typically 3:1 to 10:1 return on ad spend). We provide detailed monthly reports tracking all key performance indicators.

结果因您的专业、地点、预算和竞争而异，但我们的客户通常在3-6个月内看到显著改善。常见成果包括：网站流量增加50-200%，预约请求增加30-100%，谷歌搜索排名提升（关键词首页），患者质量和参与度提高，以及正向ROI（通常是广告支出的3:1到10:1回报）。我们提供详细的月度报告追踪所有关键绩效指标。

Yes! We specialize in marketing to Chinese-speaking communities through WeChat, Xiaohongshu (Little Red Book), and other Chinese social media platforms. Our services include WeChat official account setup and management, mini-program development, Chinese content creation, Xiaohongshu campaigns, and partnerships with Chinese-language influencers. This is particularly valuable for clinics serving Chinese communities in NYC, San Francisco, Los Angeles, and other major cities.

是的！我们专注于通过微信、小红书和其他中文社交媒体平台向华语社区营销。我们的服务包括微信公众号搭建和管理、小程序开发、中文内容创作、小红书营销活动，以及与中文网红的合作。这对服务纽约、旧金山、洛杉矶和其他主要城市华人社区的诊所特别有价值。

Our AI insurance form filler uses advanced machine learning to automatically extract relevant information from patient records and treatment notes, then populates insurance claim forms accordingly. The system learns from your corrections over time, continuously improving accuracy. What typically takes 20-30 minutes of manual data entry is reduced to under 2 minutes of review and submission. The software integrates with your existing EMR/EHR system and supports all major insurance providers including Medicare, Medicaid, and private insurers.

我们的AI保险单填写系统使用先进的机器学习从病人记录和治疗笔记中自动提取相关信息，然后相应填充保险索赔表单。系统会从您的修正中学习，随着时间推移持续提高准确性。通常需要20-30分钟手动数据输入的工作被减少到不到2分钟的审核和提交。该软件与您现有的EMR/EHR系统集成，支持所有主要保险公司，包括Medicare、Medicaid和私人保险公司。

Yes! We design our software to integrate seamlessly with popular EMR/EHR systems, practice management software, billing platforms, and other healthcare IT systems. During the discovery phase, we assess your current technology stack and design integration points to ensure smooth data flow between systems. We work with APIs when available and can develop custom integrations when needed. Our goal is to enhance your existing workflow, not disrupt it.

是的！我们设计的软件可与流行的EMR/EHR系统、诊所管理软件、计费平台和其他医疗IT系统无缝集成。在发现阶段，我们评估您当前的技术栈并设计集成点，确保系统之间顺畅的数据流动。我们使用可用的API，并可在需要时开发定制集成。我们的目标是增强您现有的工作流程，而非扰乱它。

Absolutely. All our healthcare software solutions are designed with HIPAA compliance as a top priority. We implement industry-standard security measures including data encryption (at rest and in transit), secure authentication, access controls, audit logging, and secure cloud hosting. We sign Business Associate Agreements (BAA) with all healthcare clients and conduct regular security audits to maintain compliance. Patient data privacy and security are non-negotiable in our development process.

绝对符合。我们所有医疗软件解决方案都将HIPAA合规作为首要任务。我们实施行业标准安全措施，包括数据加密（静态和传输）、安全认证、访问控制、审计日志和安全云托管。我们与所有医疗客户签署商业合作协议(BAA)，并定期进行安全审计以保持合规。患者数据隐私和安全在我们的开发过程中是不可妥协的。

We are authorized distributors for multiple global manufacturers of AI-powered medical diagnostic and treatment equipment. Our portfolio includes devices for various specialties: ophthalmology (AI-powered retinal imaging and diagnostics), cardiology (ECG analysis and heart monitoring), radiology (AI-assisted imaging interpretation), dermatology (skin lesion analysis), and general diagnostics (AI-powered vital sign monitoring). Contact us for specific product information and demonstrations.

我们是多家全球AI医疗诊断和治疗设备制造商的授权代理商。我们的产品组合包括各种专科设备：眼科（AI视网膜成像和诊断）、心脏科（心电图分析和心脏监测）、放射科（AI辅助影像解读）、皮肤科（皮肤病变分析）和综合诊断（AI生命体征监测）。请联系我们获取具体产品信息和演示。

Yes! Comprehensive training is included with all equipment purchases. We provide on-site installation and training for your clinical staff, covering equipment operation, AI interpretation features, maintenance procedures, and troubleshooting. Training is available in both English and Chinese. We also provide ongoing technical support, refresher training sessions, and access to online training resources and documentation.

是的！所有设备购买都包含全面培训。我们为您的临床员工提供现场安装和培训，涵盖设备操作、AI解读功能、维护程序和故障排除。培训提供英文和中文双语版本。我们还提供持续的技术支持、复训课程，以及在线培训资源和文档。

Pricing varies based on project scope, complexity, and specific requirements. As a general range: Website design packages start at $3,000-$5,000 for basic sites and $8,000-$15,000 for comprehensive sites with custom features. Digital marketing services typically range from $1,500-$5,000+ per month depending on channels and budget. Custom software development projects range from $10,000-$50,000+ depending on complexity. AI medical equipment pricing varies by manufacturer and model. We provide detailed, transparent quotes after a free consultation to understand your needs.

定价因项目范围、复杂性和具体要求而异。作为一般范围：网站设计套餐基础站点从$3,000-$5,000起，具有自定义功能的综合站点$8,000-$15,000。数字营销服务根据渠道和预算通常为每月$1,500-$5,000+。定制软件开发项目根据复杂性从$10,000-$50,000+不等。AI医疗设备定价因制造商和型号而异。我们在免费咨询了解您的需求后提供详细、透明的报价。

Yes! We understand that investing in technology can be a significant expense for clinics. We offer flexible payment plans for qualified clients. Website and software development projects can typically be paid in installments (e.g., 50% upfront, 25% at midpoint, 25% at completion). Marketing services are billed monthly. Equipment purchases may qualify for financing options through our partner lenders. Contact us to discuss payment options that work for your clinic's budget.

是的！我们理解对诊所来说投资技术可能是一笔可观的费用。我们为符合条件的客户提供灵活的付款计划。网站和软件开发项目通常可以分期付款（例如，预付50%，中期25%，完成时25%）。营销服务按月计费。设备购买可能有资格通过我们的合作贷方获得融资选项。请联系我们讨论适合您诊所预算的付款选项。

Our typical process follows these steps: (1) Free Consultation - We discuss your needs, goals, and challenges; (2) Proposal & Quote - We provide a detailed proposal with timeline and pricing; (3) Contract & Kickoff - Once approved, we sign the contract and begin work; (4) Discovery & Planning - We gather requirements and create project plans; (5) Design & Development - We create mockups, get your feedback, and build the solution; (6) Review & Revisions - You review our work and we make adjustments; (7) Testing & Launch - We thoroughly test and deploy the solution; (8) Training & Support - We train your team and provide ongoing support.

我们的典型流程遵循以下步骤：(1) 免费咨询 - 我们讨论您的需求、目标和挑战；(2) 提案和报价 - 我们提供详细的提案，包含时间表和定价；(3) 合同和启动 - 一旦批准，我们签署合同并开始工作；(4) 发现和规划 - 我们收集需求并创建项目计划；(5) 设计和开发 - 我们创建模型、获取您的反馈并构建解决方案；(6) 审核和修订 - 您审核我们的工作，我们进行调整；(7) 测试和上线 - 我们彻底测试并部署解决方案；(8) 培训和支持 - 我们培训您的团队并提供持续支持。

Yes! We believe in long-term partnerships with our clients. All projects include a warranty period (typically 30-90 days) for bug fixes and minor adjustments. After that, we offer affordable maintenance and support packages including website hosting and updates, software maintenance and upgrades, marketing campaign management and optimization, equipment technical support, and priority customer service. Many clients choose our ongoing support services for peace of mind and continued optimization.

是的！我们相信与客户的长期合作关系。所有项目都包含保修期（通常30-90天）用于错误修复和小调整。之后，我们提供实惠的维护和支持套餐，包括网站托管和更新、软件维护和升级、营销活动管理和优化、设备技术支持以及优先客户服务。许多客户选择我们的持续支持服务以获得安心和持续优化。